Purchasing terms and conditions

Purchasing any product and / or service on www.latolfetana.com, you declare that you have read, understand and accept these Terms and Conditions, and in particular the following NOTES, posted on this page.

PURCHASE OF PRODUCTS IN STOCK

[list style=”arrow_2″] [list_item]Access the online shop, select the size and color of the item you want, click on add to cart;[/list_item] [list_item]In order to proceed with the purchase you will be asked for your identification data (as required by Italian Law);[/list_item] [list_item]Then you will be prompted CONFIRMATION OF ORDER;[/list_item] [list_item]Create an account or log in if you are already registered;[/list_item] [list_item]Select the PAYMENT METHOD:[/list_item] [/list] [list style=”check”] [list_item]MASTERCARD, VISA, MAESTRO, CIRRUS[/list_item] [list_item]CHARGING POSTEPAY (N.B. IN ORDER TO MAKE THE PAYMENT YOU DO NOT NEED TO BE OWNER OF A “POSTETPAY CARD”. YOU CAN PAY THROUGH THE DATA YOU PROVIDE AFTER THE ORDER CONFIRMATION. PAYMENT CAN BE MADE BY ANY POST OFFICE OR BY AN AUTHORIZED MERCHANT)[/list_item] [list_item]PAYPAL[/list_item] [list_item]BANK OR POST TRANSFER[/list_item] [list_item]CASH ON DELIVERY[/list_item] [/list]

After confirmation of order, we will send you the payment details.

The acceptance of your payment will be validated by E-mail.

If you choose to pay by bank/postal transfer you have to send the payment receipt via email or fax to 069 968 439 info@latolfetana.com
[list style=”arrow_2″] [list_item]The conclusion of the contract is determined by the crediting of the payment for the product and shipping costs from the customer to the company LA TOLFETANA.[/list_item] [list_item]With the conclusion of the Contract, LA Tolfetana is committed to providing clients with the products ordered at the terms and conditions provided in these Note, without prejudice to the right to not process orders against persons who do not give sufficient guarantees of solvency or who, for whatever reason, the ordered product proves not available for sale.[/list_item] [list_item]After the payment, the Customer unconditionally accepts the terms and conditions and agrees to observe, in dealings with La Tolfetana , all of the provisions contained in these Terms and Conditions.[/list_item] [/list]

N.B. If the product you have requested is not available in our warehouses, you can obtain the refund of the entire amount paid or you can choose a NEW Product .
[list style=”arrow_2″] [list_item]After receiving the receipt of payment, we will arrange the shipment.[/list_item] [/list]

PURCHASING METHODS OF CUSTOMIZED PRODUCTS

[list style=”dash”] [list_item]For all forms of personalization, such as depictions of special subjects, symbols, drawings, portraits, copy prints or photographs, applications decorations in relief, editing materials and / or colors, by which it is made ​​the object normally send email to info@latolfetana.com address, write the subject CUSTOMIZATION specify in greater detail as possible what you want them to perform. An operator will contact you in the least possible time, presenting your budget, signed an agreement with a confirmation email, you will proceed with the payment.[/list_item] [list_item]In order to proceed with the purchase you will be asked for your identification data (as required by Italian Law)[/list_item] [list_item]After you will be prompted ORDER CONFIRMATION and PAYMENT IN ADVANCE OF THE PRODUCT + CUSTOMIZATION + shipping[/list_item] [list_item]Create an account or log in if you are already registered;[/list_item] [/list] [list style=”check”] [list_item]MASTERCARD, VISA, MAESTRO, CIRRUS[/list_item] [list_item]CHARGING POSTEPAY (N.B. IN ORDER TO MAKE THE PAYMENT YOU DO NOT NEED TO BE OWNER OF A “POSTETPAY CARD”. YOU CAN PAY THROUGH THE DATA YOU PROVIDE AFTER THE ORDER CONFIRMATION. PAYMENT CAN BE MADE BY ANY POST OFFICE OR BY AN AUTHORIZED MERCHANT)[/list_item] [list_item]PAYPAL[/list_item] [list_item]BANK/POSTAL TRANSFER[/list_item] [list_item]Cash On Delivery[/list_item] [/list] [list style=”arrow_2″] [list_item]The receipt of PAYMENT made ​​by the customer determines the conclusion of the Contract.[/list_item] [list_item]With the conclusion of the Contract, LA Tolfetana is committed to providing clients with the products ordered at the terms and conditions provided in these Note, without prejudice to the right to not process orders against persons who do not give sufficient guarantees of solvency or who, for whatever reason, the ordered product proves not available for sale.[/list_item] [list_item]IAfter the payment, the Customer unconditionally accepts the terms and conditions and agrees to observe, in dealings with La Tolfetana , all of the provisions contained in these Terms and Conditions.[/list_item] [list_item]After the payment has been successful, we will send the order to our Tolfa’s craftsmen, who will proceed to the customization on the product you choose.[/list_item] [/list] strong> N.B. If the product you have requested is not available in our warehouses, you can obtain the refund of the entire amount paid or you can choose a NEW Product .
The realization times vary from 1 to 5 weeks depending on the customization to run —- TIMING MEDIA = 1/2 WEEKS.

Shipping Methods

Express Courier BARTOLINI
Price: € 5,00 (Delivery in 2-3 business days)
ON REQUEST

N.B. : IN CASE OF NON-DELIVERY OF THE PACKAGE DUE TO THE ABSENCE OF THE RECIPIENT OR ADDRESS PRESS INCORRECT OR INCOMPLETE (OPTION ALSO COVERED IN THIS COMMUNICATION IS A LAST NAME THAT IS NOT THE SAME AS THAT MARKED THE BELL OF YOUR ADDRESS)
THE PACKAGE WILL BE ‘RE-SENT TO YOUR EXPENSES WITH THE ADDITION OF ANY COSTS OF STOCK TO BE PAID TO THE COURIER.
WARNING: The company assumes no responsibility for any loss, damage, delay in delivery chargeable to the carrier.
If you wish, you can request the insured shipping.

EXCHANGE AND RETURN

You can not return PERSONALIZED ITEMS as all modified products with CUSTOMIZING are excluded from the right of withdrawal according to the Italian law DL May 22, 1999 – n.185 Article 5.
On all other products you make changes only if we receive your notice within 10 days of receipt of the goods.
The package containing the product to be changed must be received at our office within 7 days from the date of your shipment.

The only costs involved are those for the return of the package of € 5.00

In order to make the change you need to return the product intact, that is:

[list style=”check”] [list_item]including the original packaging (outer and / or inner packaging);[/list_item] [list_item]including the elements of the product (accessories, parts, or possibly included);[/list_item] [list_item]the product should not be damaged for causes other than its transport;[/list_item] [list_item]the product will not have to bear damage resulting from improper use (scratches, tampering of any kind).[/list_item] [/list]

IMPORTANT: any imperfections in the leather, color is not homogeneous, small abrasions … are considered valuable and guarantee of quality made ​​entirely by hand, this can not be considered a defect and therefore non-returnable.

Once we receive your parcel, we will verify that they have been complied with all the conditions listed above, and if the procedure was successful, proceed to make the change.

WARNING: the package containing the product to change travel at your own risk and, therefore, we can not be responsible for any loss, damage, inadequate packaging, delay in delivery at our office.

WARNING: DO NOT MAKE THE CHANGE OF CUSTOMIZED PRODUCTS

NOTES

 

Please note that due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photographs may not correspond 100% to those in the items themselves.

We disclaim all responsibility for the possibility that, due to a particular configuration of your computer or even a temporary malfunction, the colors of the depicted products or features shown and described on the site, may be different than the original.

RETURNS AND REFUNDS

[list style=”check”] [list_item]You have the RIGHT to withdraw from any distance contract.[/list_item] [list_item]We will refund the amount paid for your purchase if you would like to return the product, if we received your notice within 10 days of receipt of goods. [/list_item] [list_item]The package containing the return must be received in our office within 7 days from the date of your communication.[/list_item] [list_item]In order to exercise the right of withdrawal will need to return the product intact, that is:[/list_item] [/list] [list style=”check”] [list_item]including the original packaging (outer and / or inner packaging);[/list_item] [list_item]including the elements of the product (accessories, parts, or possibly included);[/list_item] [list_item]the product should not be damaged for causes other than its transport;[/list_item] [list_item]the product will not have to bear damage resulting from improper use (scratches, tampering of any kind).[/list_item] [/list]

IMPORTANT: any imperfections in the leather, color is not homogeneous, small abrasions … are considered valuable and guarantee of quality made ​​entirely by hand, this can not be considered a defect and therefore non-returnable.

Once we receive your parcel, we will verify that they have been complied with all the conditions listed above, and if the procedure was successful, proceed to make the change.

If these conditions are not met, we will not accept your return and the package will be refused and returned at your expense.

Le uniche spese dovute dal consumatore per l’esercizio del DIRITTO DI RECESSO (a norma dell’ articolo 5 della direttiva 97/7/CE relativa alla protezione dei consumatori in materia di contratti a distanza), sono le spese dirette di restituzione del bene al mittente.

If your initial order did not provide for any reason, no shipping costs in case of return of one or more items, we will charge only a fixed amount of EUR 10.00, as a contribution towards the cost that we incurred to ship the your order. This amount will be deducted from your refund.

WARNING: the package containing the return travel at your own risk and, therefore, we can not be responsible for any loss, damage, inadequate packaging, delay in delivery at our office.

WARNING: DO NOT MAKE THE CHANGE OF CUSTOMIZED PRODUCTS

 

NOTES:

 

Please note that due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photographs may not correspond 100% to those in the items themselves.

We disclaim any responsibility about the possibility that, due to a particular configuration of your computer or even a temporary malfunction, the colors of the depicted products or features shown and described on the site, may be different than the original.